Privacy Policy

Last updated: 12 August 2026

Introduction and identification of the Operator

SOFT MANAGER S.R.L., administrator of the divinov.md website, processes personal data in accordance with the applicable legislation on the protection of personal data.

This Privacy Policy explains how your data is collected, used, stored, and protected when you use the website, request information about products or services, or communicate with us through the available channels.

Purposes and legal basis for processing

We process your personal data only to the extent necessary for:

  • handling requests for information, offers, or consultations;
    communicating by email, telephone, or messaging channels following a request initiated by you;
  • analysing requirements related to industrial equipment, automation solutions, products, and related services;
  • preparing and sending a commercial offer;
  • carrying out pre-contractual steps or performing the contract;
  • ensuring the operation, security, and technical administration of the website;
  • complying with applicable legal obligations.

The absence of contact details or information necessary to understand the request may make it impossible to respond to your request or prepare an appropriate offer.

Legal basis for the processing of personal data

Data processing is carried out, as applicable, on the basis of:

  • the performance of a contract or steps necessary before entering into a contract, for example, when requesting an offer;
  • compliance with a legal obligation, including the retention of documents required by applicable legislation;
  • your consent, where it is expressly requested;
  • SOFT MANAGER S.R.L.’s legitimate interest in responding to requests, protecting the website, and preventing its abusive use.
Types of personal data we process

Depending on your interaction with us, we may process:

  • contact details provided by you, such as your name, email address, and telephone number;
  • the content of the request, including products, equipment, services, or solutions of interest, technical requirements, and other information voluntarily submitted;
  • data sent by email, telephone, or messaging applications in connection with your request;
  • technical data necessary for the operation of the website, to the extent that it is automatically collected through strictly necessary technical modules.

We do not request special categories of personal data through the forms available on the website. Please do not submit such data unless it is strictly necessary.

Source of personal data

Data is collected directly from you when you:

  • complete a form to request an offer or information;
  • contact us by email;
  • contact us by telephone;
  • start a conversation through Viber, WhatsApp, Telegram, or Instagram;
  • provide us with information during communications regarding the requested products or services.

Certain technical data may be generated automatically by your device or browser, exclusively to the extent necessary for the operation and security of the website.

To whom we disclose your data

Your data may be accessed only by authorised persons within SOFT MANAGER S.R.L., to the extent necessary for handling the request and providing the services.

Your data may be processed by technical service providers used for the operation, administration, and hosting of the website. Depending on the technical infrastructure used, data may be stored or processed in the European Economic Area and, where applicable, in other countries, with the safeguards provided by applicable legislation on international data transfers.

Your data may be disclosed to public authorities, courts, or other competent bodies only where there is a legal obligation or where this is necessary to protect the rights and legitimate interests of SOFT MANAGER S.R.L.

Cookies
  • Strictly necessary cookies – required for the operation of the website, security, and the retention of certain technical preferences.
  • Analytics cookies – used to understand how the website is used and to compile statistics.
  • Advertising cookies – used to measure the effectiveness of campaigns and, where applicable and where the user has given consent, for remarketing and personalised advertising activities.

Cookies that are not strictly necessary must not be activated before the user has expressed their choice.

Retention period of personal data

We retain personal data only for the period necessary to fulfil the purposes for which it was collected:

  • data submitted through forms requesting an offer or information is retained for the period necessary to analyse the request and continue communication;
  • data processed within contractual relationships is retained for the duration of the performance of the contract and thereafter, within the limits of the periods provided by applicable legislation;
  • data contained in financial and accounting documents is retained in accordance with mandatory legal retention periods;
  • technical data is retained only for as long as necessary for the operation and security of the website.

Upon expiry of the applicable periods, the data will be deleted, anonymised, or archived in accordance with applicable legislation.

Your rights and how to exercise them

Under the conditions provided by applicable legislation, you have the following rights:

  • the right to access your data;
  • the right to rectify inaccurate or incomplete data;
  • the right to erasure of data, where the legal conditions are met;
  • the right to restriction of processing;
  • the right to data portability, where applicable;
  • the right to object to certain processing activities;
  • the right to withdraw consent;
  • the right not to be subject to an automated individual decision;
  • the right to lodge a complaint with the competent authority.
Data security

SOFT MANAGER S.R.L. applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or unauthorised destruction. Access to data is limited to authorised persons, based on professional need.

No data transmission over the internet and no electronic storage system can be guaranteed to be completely secure.

Automated decisions

divinov.md does not use, through the website described in this Policy, decision-making processes based exclusively on automated processing that produce legal effects on the user or similarly affect them to a significant extent.

Exercising rights regarding personal data

To exercise rights regarding personal data, the data subject may contact SOFT MANAGER S.R.L. at:

The request does not need to follow a special form; however, it must contain sufficient information to identify the applicant and the right they wish to exercise.

SOFT MANAGER S.R.L. will respond to requests within 1 month of submission and may request additional information strictly necessary to confirm the applicant’s identity.

Right to lodge a complaint

If you consider that your personal data is processed in violation of the legislation, you have the right to lodge a complaint with: The National Centre for Personal Data Protection of the Republic of Moldova (CNPDCP).

Exercising this right does not limit the individual’s right to use other remedies provided by law. CNPDCP is the authority responsible for supervising the implementation of personal data protection legislation in the Republic of Moldova.

Contact

SOFT MANAGER S.R.L.
Address: Studenților Lane 16/2, Chisinau, Republic of Moldova, MD-2063
Email: contact@divinov.md
Telephone: +373 79 365 002

Changes to the Privacy Policy

divinov.md may update this Policy when:

  • legislation changes;
  • website functionalities are introduced or removed;
  • the providers or tools used are changed;
  • the way in which personal data is processed changes.

Any updated version will be published on this page, together with the date of the last update.